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Table to show % of calls answered in 1 minute standard via PST team

Benchmark = 85% of calls answered within 1 minute

 

2009

2010

2011

2012

January

62%

66.5%

83.4%

 

February

64%

67.1%

84.9%

 

March

61%

73.5%

87.8%

 

April

69%

77.5%

88.7%

 

May

68%

89.3%

83.7%

 

June

73%

87.7%

74.9% new computer

 

July

73%

80.7%

84.4%

 

August

76%

80.5%

85.4%

 

September

74%

89.1%

 

 

October

72%

87.9%

 

 

November

75%

89.7%

 

 

December

82%

84.2%

 

 

 


 

 

 

 

 

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